Return Policy
At Niluh Djelantik we strive to offer top quality, beautiful shoes that you can wear for hours without discomfort however If you are not fully satisfied with your purchase, you may return unworn merchandise in store (Niluh Djelantik Stores only, list available here) or by mail with the original sale receipt/proof of purchase, within 30 days of purchase to receive an exchange or a refund.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it in the original packaging (the black Niluh Djelantik box).
Try your shoes on carpeted surface to make sure they fit before you decide to keep them, scratched / dirty sole, signs or wear can be reason to refuse return or refund, in doubt please contact us to discuss the issue.
Shipping
To return your product by mail, send your product to:
NILUH DJELANTIK STORE
You should consider using a shipping service with tracking or purchasing shipping insurance. NILUH DJELANTIK is not responsible for returns until they are received in our warehouse.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.
Defect
Every Product is quality controlled before being shipped.
However, if your product shows any defect, please contact the Customer Service no later than five days from the date of delivery, at the following email address: customercare@niludjelantik.com
In such case, please provide your email the alleged defect and join every supporting document (detailed photos of the Product, purchase date, number of the Order, etc.).
In case of a recognized defect, NILUH DJELANTIK will either offer to replace the defective Product to the extent of available stocks, or to either partially or fully refund the purchase price to You, depending on the nature of the defect.
Niluh Djelantik reserves the right to refuse to follow up on a late claim, a claim relating to a defect for which You are responsible, or which derives from the nature of the Product (certain Products might have some uneven parts and/or irregularities which are parts of the manufacturing process or correspond to the material used).
Items purchased from other retailers, including department stores, should be returned to the store from which it was originally purchased and should be subject to the return policy of the originating retailer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We will provide you with tracking number once your exchange item is sent.
Custom
You understand and agree that Products may be subject to customs duties, postal, tax or any other additional costs to transport, import or deliver the Products in Your country of residence or delivery. These taxes are independent from NILUH DJELANTIK’s control.
Shipping
To return your product, you should mail your product to:
NILUH DJELANTIK STORE
144, Jalan Raya Kerobokan,
Kerobokan Denpasar Bali ID 80361
INDONESIA
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
You should consider using a shipping service with tracking or purchasing shipping insurance. NILUH DJELANTIK is not responsible for returns until they are received in our warehouse.